Managed Service Providers (or Business Processing Outsourcers) have become a popular solution for customer support services. On-demand BPOs allow companies the flexibility to onboard support agents within days or a few weeks to assist with inbound contacts. Use cases that many companies use on-demand service provides include peak periods, holidays, and after-hours. They generally serve companies across various channels (e.g., voice, chat, email, social), languages and time zones.
Notable on-demand BPOs include Chatdesk, Directly, and Loop Support