As an agent based and multi-channel contact center solutions provider, Global Contact Services help companies and government agencies manage customer engagements and fulfill back office tasks. From traditional outsourced models to the management of client owned centers, Global Contact Services balance consumer satisfaction with organizational goals and resources. At a time when technology is providing new means and channels to communicate with increasingly finicky customers, their experience and insight can help your organization navigate, and take advantage of, the changing landscape.
REGIONS SERVED
USA
Canada
Europe
Asia-Pacific
INDUSTRIES COVERED
Retail / E-commerce
Travel / Hospitality
Financial Services
Healthcare /
Insurance
Media / Telecom
Other
Size
501-1,000
LANGUAGES
English
Spanish
Other
CHANNELS
Voice
Email
Chat
Social Media